Please be aware that we can only assume responsibility for shipping damages if you adhere to the following steps upon receiving your parcel:
Upon the parcel’s arrival, refrain from immediately signing the delivery confirmation. Instead, carefully inspect its condition in the presence of the courier driver.
If the parcel exhibits evident signs of damage, kindly request the courier driver to initiate a damage report. This report must be signed by both you and the courier driver.
Please note that failure to provide a damage report may result in the rejection of any claim by the courier company. It is important to understand that claims alleging the courier driver’s swift departure or damage discovered post-unwrapping will not be considered by the courier company.
Additionally, please photograph both the damaged product and its packaging, clearly depicting the damage, and forward these images to us along with a photo of the completed document provided by the driver.
This email must be sent no later than 48 hours after you receive your shipment.
